Torpedo7, a leading outdoor retailer, implements the best-in-class, modern Microsoft Dynamics 365 and Azure solution to support their end to end business operations and customers’ experience.
Torpedo7, a leading outdoor retailer, implements the best-in-class, modern Microsoft Dynamics 365 and Azure solution to support their end to end business operations and customers' experience.
- Increase scalability.
- Integrate with wider 3rd party ecosystem to eliminate errors from multiple manual handling of information.
- Mitigate business continuity risk due to aging legacy systems.
- Adopt modern leading retail industry business processes with a focus on out-the-box functionality.
- Business insights for decision making.
- Torpedo7 was running on an outdated legacy system and infrastructure. The Project business case was aimed to address major challenges.
- Stream lined Omni-channel sales and supply business processes within APQC-accredited processes with Microsoft Dynamics 365 Finance & Operations complemented with Customer Engagement and Power apps.
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Empowered Customer Service with seamless Omni channel Experience in handling Customer Queries from emails, phone calls, website etc. with Dynamics 365 Customer engagement.
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Modern Cloud POS across all stores enabling modern business needs like cash and carry, click and collect and courier delivery leveraging the support of sophisticated Order management and advanced warehousing modules.
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Simplification of integration landscape with Microsoft Azure Cloud integration capabilities, including Azure Logic Apps and Power Automate to manage 100+ integrations.
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Enabled seamless customer experience with an empowered sales team that now has access to real time data and information.
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Reduced overheads in terms of application infrastructure and maintenance.
- Duco Consultancy has provided exceptional business and technical leadership to deliver our Dynamics 365 deployment. By streamlining our business processes and seamlessly integrating various departments, we have already witnessed an increase in productivity. Tasks that previously took hours to complete are now executed more swiftly, allowing our team to focus more on strategic initiatives and value-added activities.
- Real-time insights provided by Dynamics 365 solution has enabled us to make data-driven decisions with confidence. Robust reporting capabilities will enable us to gain a more comprehensive understanding of our business performance, identifying trends, and pinpointing areas for improvement. This newfound visibility will be instrumental in driving strategic growth and optimizing resource allocation across the organization.
