Digicel Fiji, a leading telecommunications provider, has strategically harnessed AuxiBot generative AI capabilities to enhance their customer service and streamline internal operations.
By integrating Auxibot into their systems, Digicel Fiji has simplified information access, boosting efficiency and productivity. Additionally, with its automation features, Digicel has improved support for processes like SIM card activation queries and troubleshooting. This innovative use of AI not only improves customer experiences but also enhances internal workflows, driving significant business growth for Digicel Fiji.
- Digicel required a solution that could seamlessly integrate across its diverse platforms while offering multilingual support for its customers. They also needed efficient human handovers and robust analytics monitoring for continuous improvement.
- AuxiBot Ruby was customised with strategic API integrations to meet these needs, while ongoing refinement ensured optimal performance. As a result, we enhanced Ruby’s capabilities, improving both customer experience and operational efficiency at Digicel Fiji.
To overcome the challenges of AI integration at Digicel Fiji, we adopted a comprehensive approach to ensure AuxiBot Ruby’s success. This involved thorough testing, iterative development, and close collaboration with Digicel experts to achieve seamless integration across diverse platforms.
Continuous refinement and training of Ruby’s AI capabilities, using user feedback and performance analytics, were key to enhancing accuracy and performance. By embracing an agile, user-centric approach, we tailored Auxibot to Digicel Fiji’s unique needs, resulting in improved operational efficiency and a better user experience throughout the organisation.
AuxiBot empowers Digicel by delivering instant responses to inquiries about inventory, phone models, and SIM-related queries. Its multilingual capabilities break language barriers, providing support in multiple languages, while complex issues are seamlessly escalated to live agents for resolution. Internally, AuxiBot enhances productivity by streamlining employee workflows and processes.
- Faster resolution times.
- Improved customer satisfaction.
- Efficient employee support.
- Multilingual reach for diverse audiences.
