Investment Fiji, the country’s key investment promotion agency, partnered with AuxiBot to strengthen its digital front door and better serve local and international investors. With AuxiBot’s generative AI technology, the agency has modernised how it shares investment insights, handles inquiries, and supports internal teams.
By embedding AuxiBot into its systems, Investment Fiji now offers faster access to information, supports investor onboarding, and streamlines internal tasks—positioning itself as a future-ready agency with smart, responsive service at its core.
- Investment Fiji needed a solution that could handle a wide range of investor queries while aligning with government compliance and service standards. They also required seamless escalation to staff, easy updates to content, and data insights to track user needs and optimise their approach.
- AuxiBot was tailored with these goals in mind—integrated with APIs, knowledge systems, and feedback loops to ensure both accuracy and agility. This custom solution now supports local SMEs and overseas investors with answers and relevant resources.
We adopted a co-design approach—working closely with their team to shape AuxiBot’s tone, content, and functionality. Through iterative testing and refinement, AuxiBot was trained to handle everything from general FAQs to detailed investment process queries.
The AI is also equipped with escalation triggers, content controls for compliance, and analytics dashboards that help Investment Fiji track trends, identify gaps, and make data-informed decisions.
AuxiBot supports Investment Fiji by offering accurate, always-on responses about business registration, sector opportunities, and investor services. The AI breaks down complex processes into easy-to-follow steps and refers users to the right contacts when needed. It also helps staff reduce time spent on repetitive queries, freeing them up for more strategic work.
- Faster response times for investor queries
- Improved access to up-to-date information
- Reduced staff workload through automation
- Better visibility of user trends and service gaps
