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Metcash Ltd, a A$15B Wholesale and Distribution company (Food, Liquor and Hardware) in Australia engaged Duco to deliver an end-to-end ERP (D365) transformation initiative for its Liquor business in New Zealand in 2017



20 months (Including Implementation; Proof of Concept and Design Thinking Workshops; requirements and design​; Build​; Deployment​ and Hypercare Support)


  • Ageing legacy systems risking business continuity​

  • High Annual Opex for Support & Maintenance​

  • Lack of skills availability - Old technology​

  • Inflexibility in adapting to changing business


Functional Scope: ​

  • O2C (Product Pricing, Customer Terms, Promotions and Deals, Sales Orders, Fulfillment, Claims and Returns, Invoicing, Account Receivables)​

  • P2P (Vendor Terms and Rebates, Purchase Orders, Goods Receipt, Supplier Invoices, 3-way matching, Claims and Returns, Account Payables)​

  • Inventory Management (Stock control, Replenishment, Inventory Count, Valuation)​

  • Warehouse management (Integrate to Dallas WMS in Auckland, implement D365 advanced WMS in Christchurch and Wellington)​

  • Reporting and Analytics using PowerBI​

Extension Scope​

  • Advanced Pricing for complex promotions and discounts​

  • Simplified Sales Order for enhanced productivity 

Integrations with D365:

  • Warehouse Management System (Dallas) in Auckland​

  • E-Commerce B2B Ordering system (SAP Hybris)​

  • SAP Financials system​

  • Third-party Logistics systems (Toll).


  • POC was very useful – for stakeholder buy-in and increased business confidence​

  • Business Led & Tech enabled approach – critical for project success ensuring collaboration across value chain​

  • Data migration and testing efforts are key – allow sufficient time and costs​

  • Integrate Organisational Change Management into program from start.​

  • Document executive decisions – to record key project and solution mandates that may change over time​

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