CASE STUDY
Metcash Ltd, a A$15B Wholesale and Distribution company (Food, Liquor and Hardware) in Australia engaged Duco to deliver an end-to-end ERP (D365) transformation initiative for its Liquor business in New Zealand in 2017
DURATION
20 months (Including Implementation; Proof of Concept and Design Thinking Workshops; requirements and design; Build; Deployment and Hypercare Support)
KEY BUSINESS DRIVERS
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Ageing legacy systems risking business continuity
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High Annual Opex for Support & Maintenance
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Lack of skills availability - Old technology
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Inflexibility in adapting to changing business
PROJECT PARAMETERS
Functional Scope:
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O2C (Product Pricing, Customer Terms, Promotions and Deals, Sales Orders, Fulfillment, Claims and Returns, Invoicing, Account Receivables)
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P2P (Vendor Terms and Rebates, Purchase Orders, Goods Receipt, Supplier Invoices, 3-way matching, Claims and Returns, Account Payables)
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Inventory Management (Stock control, Replenishment, Inventory Count, Valuation)
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Warehouse management (Integrate to Dallas WMS in Auckland, implement D365 advanced WMS in Christchurch and Wellington)
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Reporting and Analytics using PowerBI
Extension Scope
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Advanced Pricing for complex promotions and discounts
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Simplified Sales Order for enhanced productivity
Integrations with D365:
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Warehouse Management System (Dallas) in Auckland
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E-Commerce B2B Ordering system (SAP Hybris)
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SAP Financials system
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Third-party Logistics systems (Toll).
LESSION LEARNT
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POC was very useful – for stakeholder buy-in and increased business confidence
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Business Led & Tech enabled approach – critical for project success ensuring collaboration across value chain
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Data migration and testing efforts are key – allow sufficient time and costs
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Integrate Organisational Change Management into program from start.
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Document executive decisions – to record key project and solution mandates that may change over time